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FAQ Page

FAQ Page

For Greece

Shipping is accomplished by ELTA courier and the delivery time is 1 – 3 working days.

Shipping costs are 3€, regardless of the volume and weight of the order.

For orders over 55€ the shipping cost is FREE.

 

For Cyprus

Shipping is accomplished by Speedex and the delivery time is 7 – 10 working days, and the transportation is made by sea.

Shipping costs are 12€, regardless of the volume and weight of the order.

For orders over 100€ the shipping cost is FREE.

You can place your orders www.molly.gr by choosing either one of the below payment methods:

  1. Credit Card / Debit Card / Prepaid Card You can make purchases through the www.molly.gr  e-shop using credit cards, as well as debit and prepaid cards. Your credit card will be charged after checking and certifying your details and the card’s validity. Transactions at our e-shop using cards are carried out through an independent bank and are protected by advanced online security systems, which guarantee a safe transactions environment.
  1. Cash-on-delivery– Pay the corresponding value of the merchandise ordered upon delivery by the courier service with which we cooperate. The cash-on-delivery method of payment is only offered for orders to be delivered within Greece. Since 10/1/2019 by choosing cash on delvery the customer will be charged a fee of €1.5 for orders to be delivered within Greece.

The payment method must be chosen before the completion of your order and cannot be changed afterwards.

Phone orders can only be payed for with the cash-on-delivery method.

If you decide to return a product you bought from www.molly.gr, please inform us via email at [email protected] or by phone at 2105748501, so that we can give you details about the procedure we will follow, depending on your needs, to make a change with a new product or refund your money.

 

Product returns and withdrawals

Return, withdrawal and possible replacement of a product is accepted within 14 calendar days from the day you receive the package and after contact with us by phone at 2105748501. 

The cost in case of replacement is 4.5€. They include the return and shipping costs of the new product, which you pay by cash to the courier.

The shipping must be accomplished with the courier that we will indicate to you, otherwise the customer will be charged with the shipping cost that will arise. In case of return the product must not have been used and be in the condition you received it. 

The refund is accomplished within 10 days by deposit in the customer’s bank account, after contacting him via email. In case of withdrawal, the amount that will be returned to the customer will be reduced by 3€ (return costs).

In case of return of defective product or error in the order, the customer is not charged with shipping costs, while in case of refund, the entire amount of the order is refunded. 

 

Order cancellation – Right of withdrawal

You can cancel your order before sending it or return it after receiving it within 14 calendar days, by calling 210 5748501 or by sending an e-mail to [email protected]

In case of return the product must not have been used and be in the condition you received it. 

 

Returns Address

P.Z. MOLLY

Xenocrates 55

121 37, Peristeri, Greece 

If the product you purchased from our store shows a defect, then you should contact us via email at [email protected] or by phone at 2105748501, so that we can continue with its replacement. 

The above procedure only applies to products whose defect is clearly due to a factory problem, and not to the physical wear and tear resulting from daily use or poor handling of the product by the customer (e.g. excessive weight in a bag).

In case the defect is of factory type and the 14 calendar days have passed, which give you the possibility of withdrawal, then there is the possibility of replacing the product and not the return of your money. Refunds are only made if the product is not immediately available.

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Ένα μοναδικό γυναικείο brand

Επικοινωνία

+30 2101234567
[email protected]

Ώρες Επικοινωνίας
ΔΕ-ΠΑ: 09.00-17.00

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